1. Return Window

Eligible NOLQEVA™ educational toys and early-learning products may be returned within 30 calendar days after confirmed delivery. Customers must contact Customer Support before sending products back. Please email service@nolqeva.com with your order details.

Returns sent without prior authorization or to an address not provided by Customer Care may not be accepted.

2. Condition of Preference-Based Returns

For preference-based returns, products should generally be unused, unaltered and in their original condition. Where applicable, please include the original packaging, accessories, activity components, manuals, inserts and proof of purchase.

Different requirements may apply for products that arrive damaged, defective, incorrect or incomplete.

3. How to Request a Return

Email service@nolqeva.com with your order number, the product you wish to return, the reason for the return and supporting photographs or videos when necessary.

Do not send products to the business registration address. After approval, Customer Care will provide the correct return warehouse address and instructions.

4. Items That May Not Qualify For Preference-Based Returns

Certain products may not qualify for preference-based returns because of personalization, product integrity, hygiene, safety or other applicable considerations.

These exclusions do not limit consumer rights or protections that cannot legally be excluded.

5. Damaged, Defective, Incorrect or Incomplete Products

If an item arrives damaged, defective, incorrect, incomplete or materially different from its description, please contact NOLQEVA™ Customer Support as soon as reasonably possible.

Please include your order number and clear photos of the product, packaging and shipping label where relevant.

6. Return Shipping Responsibility

Preference-Based Return:
For changes of mind, incorrect selection or personal preference reasons, customers are generally responsible for return shipping.

Confirmed Product Issue:
If NOLQEVA™ confirms a damaged, defective, incorrect or incomplete item, an appropriate replacement, refund or return solution will be provided.

7. Refund Timing

After an approved return reaches the designated return facility, inspection is normally completed within 5 business days.

Approved refunds are issued to the original payment method within 1–3 business days after approval.

8. Resolutions For Product Problems

A physical return may not always be necessary for confirmed product issues. Depending on the situation, Customer Care may provide replacement, refund or another appropriate solution.

9. Exchanges

Exchange availability depends on current inventory. In some situations, customers may complete an approved return and place a new order for the desired product.

10. Order Changes and Cancellations

Cancellation or modification requests should be submitted within 12 hours after purchase by contacting service@nolqeva.com.

Requests cannot always be guaranteed once processing, fulfillment, shipment preparation or dispatch has started.

11. Delayed Refunds

If a refund has been confirmed but has not appeared within the payment provider's normal processing period, customers should first contact their bank, card issuer or payment provider.

For additional assistance, email service@nolqeva.com with your order number.

12. Consumer Rights

This policy explains NOLQEVA™ standard return procedures. Nothing in this policy limits statutory consumer rights, remedies, warranties or protections that cannot legally be excluded.