When Contacting Us About an Existing Order

To help NOLQEVA™ Customer Care review your request efficiently, please include your order number, the email address used during checkout, a clear description of your question or issue, and relevant photos or videos where appropriate.

Orders, Shipping and Tracking

Most in-stock NOLQEVA™ educational products are normally processed within 1–3 business days after payment authorization.

For U.S. deliveries, estimated standard carrier transit is generally 5–12 business days after dispatch.

Available shipping methods and applicable charges are displayed during checkout before payment submission.

When tracking is available, shipment information will be sent to the email address used during checkout. Please allow approximately 48 hours after label creation for the first carrier update.

Delayed or Missing Packages

If tracking has not updated for an extended period, an order is outside the expected delivery range, or a package cannot be located, please email:

service@nolqeva.com

Please include your order number so Customer Care can review the available shipment information and provide assistance.

Returns and Product Issues

Eligible NOLQEVA™ products may be returned within 30 calendar days after confirmed delivery.

Please contact Customer Care before sending any product back. Approved returns will receive the correct return instructions.

If an item is confirmed damaged, defective, incorrect, incomplete, or materially different from its description, NOLQEVA™ will provide an appropriate replacement, refund, or return solution.

Refunds, Cancellations and Payments

Once an approved return reaches the designated return facility, inspection is normally completed within 5 business days.

Approved refunds are issued to the original payment method within 1–3 business days after approval.

Order changes or cancellation requests should be submitted within 12 hours after purchase. Requests cannot be guaranteed once processing, fulfillment, shipment preparation, or dispatch has started.

Payment methods displayed at checkout may include major credit cards, debit cards, PayPal, or other supported payment methods. Transactions are processed in United States Dollars (USD).

Privacy Requests

For access, correction, deletion, or other privacy-related questions, please contact:

service@nolqeva.com

Depending on the request and applicable regulations, identity verification may be required.