1. Before an Order Leaves

Most in-stock NOLQEVA™ children's educational products are prepared within 1–3 business days after payment authorization.

Processing time may vary because of payment verification, address review, peak demand, inventory availability, public holidays or preorder items.

2. Shipping Methods and Charges

Available shipping methods and applicable charges are displayed during checkout before payment submission.

Shipping cost may depend on destination, delivery method, order contents or available promotions.

3. Delivery Estimates

For orders delivered within the United States, standard carrier transit is generally estimated at 5–12 business days after dispatch.

This estimate does not include the 1–3 business day processing period.

4. Fulfillment Locations

Orders may be fulfilled through NOLQEVA™ operations or appropriate fulfillment partners depending on inventory availability and destination.

Products within one order may occasionally ship from different facilities.

5. Tracking

When tracking is available, shipping confirmation and tracking information will be sent to the checkout email address.

Please allow approximately 48 hours after label creation for the first carrier activity.

6. Delays and Missing Packages

Delivery estimates may be affected by carrier operations, weather conditions, holidays, transportation delays, customs procedures or other circumstances outside normal control.

If tracking has not updated for an extended period, the shipment is significantly outside the expected delivery range, or a package cannot be located, please contact:

service@nolqeva.com

Please include your order number so Customer Care can review the available shipment information.

7. Customer-Provided Address Information

Customers are responsible for providing a complete and accurate delivery address during checkout.

If an address error is discovered, please contact NOLQEVA™ Customer Care as soon as possible.

Address changes cannot always be guaranteed after fulfillment or shipping preparation has started.

8. International Orders

Where international delivery is available, customs duties, import taxes, brokerage fees or local charges may apply depending on destination regulations.

Unless otherwise stated during checkout, such charges are the responsibility of the recipient.

9. Split Shipments

Orders containing multiple children's learning products may occasionally be divided into separate shipments.

Packages may arrive at different times and may have separate tracking numbers.

10. Shipping Support

For delayed shipments, missing packages, tracking questions or delivery concerns, please contact NOLQEVA™ Customer Care.

Email: service@nolqeva.com