1. Scope

This Privacy Policy explains how Hangzhou Heguang Xinshe Enterprise Management Co., Ltd., operating as NOLQEVA™, handles personal information when customers visit nolqeva.com, place orders, contact Customer Care, create accounts where available, or interact with our children's educational product store.

2. Information We May Collect

We may collect information including:

• Name, email address, telephone number, billing address and shipping address.
• Order details, transaction information, returns, refunds and customer support records.
• Device, browser, network and approximate location information.
• Information collected through cookies and similar technologies.
• Information voluntarily provided when contacting NOLQEVA™.

Payment card information is processed by authorized payment providers. NOLQEVA™ does not store complete payment card numbers on its own systems.

3. How We Use Personal Information

Personal information may be used to process orders, provide shipping updates, respond to customer requests, manage returns and refunds, prevent fraud, improve website performance, maintain security, and comply with legal requirements.

4. How Information May Be Shared

Information may be shared when reasonably necessary with service providers including Shopify, payment processors, fulfillment partners, shipping carriers, technology providers, analytics providers and legal authorities where required.

5. Cookies and Similar Technologies

Cookies may help provide essential website functions, remember preferences, understand store usage, improve performance and support advertising measurement where permitted.

6. Retention and Security

Personal information is retained only as reasonably necessary for order fulfillment, customer service, transaction records, dispute handling, fraud prevention and legal obligations.

7. Privacy Rights and Choices

Depending on applicable law, customers may request access, correction, deletion, portability or restriction of personal information. Identity verification may be required.

8. Children's Privacy

NOLQEVA™ creates educational products designed for children, but our online store and checkout process are not intended to knowingly collect children's personal information where prohibited by applicable law.

9. International Processing

Because customers, service providers and business operations may exist in different countries, personal information may be processed outside your country of residence where legally permitted.

10. Third-Party Services

The store may use Shopify, payment providers, logistics partners and analytics tools. These providers process information according to their own policies.

11. Policy Updates and Privacy Requests

NOLQEVA™ may update this Privacy Policy due to operational, technological or legal changes.

For privacy questions, access requests, correction or deletion requests, contact: service@nolqeva.com